Case Management

DRS case management solutions automate the way you work!

What is Case Management?  Case Management is an industry term for what we do in business every day.  We accept a call from a customer requesting support, we process an insurance claim, we hire people, we discipline employees, we identify a problem, we perform in business every day.  We accept a call from a customer requesting support, we process an insurance claim, we hire people, we discipline employees, we identify a problem, we analyze and develop plans;  the list is endless.

Every case has different potential outcomes and unique potential processes.  The DRS Case Management solutions provide the tools to employees so that they can make the best decisions and be as efficient and collaborative as possible.

Certain cases need special handling by certain individuals; others have time sensitive characteristics that require escalation if delays are encountered.  Case management solutions are nothing more than smart management.  Employees work smart and management has real time dashboards into all important metrics and activities.  DRS Case Management; because dropping balls is bad and not knowing a ball is being dropped is even worse.